Executive Summary

Over 20 years in the IT industry leading organizations tasked with delivering a broad spectrum of IT infrastructure services including Cyber Security, Data Center Operations, and Network & Storage Provisioning and Operations

Currently leading a global organization responsible for the Security Engineering of all Cyber Security controls for Network, as well as managing a team responsible for the Security Architecture, Risk, Compliance and regulatory engagements for technology operations with a budget of $40mm/year.

Focus Areas in Leadership

· Organization Performance Management

· Cyber Security Strategy, Architecture & Engineering

· IT Service Operations, Service Strategy, and Service Management

· Customer Satisfaction & Client Engagement

· Organizational Transformation

Career Successes

Financial:

· Cost reductions equivalent to $2.5mm per year through organizational alignment and automation of simple repeatable activities.

· Created out-tasking model for high volume low risk network provisioning activities with an annual savings of over $200k.

· Insourced storage deployment activities from external vendor support model to internal full-time offshore employee model creating a more controlled, secure environment and reducing annual spend by $1.9mm.

Strategic Organizational Planning:

· Designed and built industry leading teams responsible for the global policy, standards, and technical controls, engineering, and architecture

· Reorganized teams based on service delivery and functional alignments.

· Rebalanced offshored teams to a 70/30 regional split reducing concentration risk.

Service Delivery:

· Defined key performance indicators (KPIs) for the delivery of services

· Created service level agreements (SLAs) to provide performance benchmarks as well as allow customers expected delivery times for project planning.

Leadership:

· Defined and executed organizational objectives based on firm wide goals and organizational delivery targets for teams in excess of 200 resources

· Led employee empowerment initiatives driving mobility, employee satisfaction, training, and philanthropy event participation for the larger 700+ employee organization.